FREQUENTLY ASKED QUESTIONS
Are your cleaning staff police-vetted and insured?
Yes. There are two requirements for us when hiring staff and trained cleaners:
Security: Your peace of mind is paramount. All our team members are fully insured and undergo a thorough Ministry of Justice background check before joining our team. This ensures you can feel completely safe having them in your office after hours.
Protection: For mutual convenience for all parties, we carry public liability insurance to cover your business in the rare event of accidental damage.
Do you use eco-friendly cleaning products?
We are committed to protecting the health of your staff and the Christchurch environment. We prioritise using commercial-grade, eco-friendly products, many of which are certified by reputable organisations like Environmental Choice New Zealand.
Better cleaning for people with allergies or sensitivities;
Reduce your business’s environmental footprint;
Leave your workplace fresh without harsh chemical smells.
Will the cleaning disrupt our business operations?
Not at all. Flexibility is our main selling point. We can tailor our services to your business’s active schedule and peak hours. We also accept to work after hours (evenings or nights; weekends or public/national holidays). You can trust us to keep your workspace spotless and ready before your staff arrives the next day.
Are you fully and adequately insured?
Mistakes happen. Sometimes they are costly. You don’t want that to happen, but if it does, make sure they pay for the damage.
A credible cleaning company will be happy to show you the following documents:
- Public liability insurance, so that any damage caused by their workers is paid for through their insurance, not yours.
- Workers’ compensation coverage ensures that you are not financially liable if a worker is injured at your property, and it’s the company’s responsibility.
- Valid certificates that they can show you immediately, confirming the company’s credibility
Always ask for proof.
What are your charges? Are there any hidden costs I need to know about?
Pricing and structure vary from company to company. Some charge by the hour, some by the job, and some adjust the pricing after inspecting your property.
No, there is no one right way to do it. They are all valid as long as they are not vague or unclear.
Things to ask:
- What are the fixed rates?
- How are deep cleans charged?
- Do I need to pay for the supplies, or are they included within the rates?
- Are there any surcharges for after-hours or weekends?
You definitely do not want to be promised one thing while your invoice shows something entirely different.
What does your service include?
You will find that most cleaning services in South Auckland offer a range of cleaning services. Generally, a premium cleaning service might provide a range of services, including:
- Regular house cleaning
- Deep cleaning
- Carpet and Upholstery Cleaning
- Window Cleaning
- End of Tenancy Cleaning
- After-Party or Event Clean-Up
Oven cleaning or cleaning the air conditioner may or may not be included, so it is
It is essential to request the details before opting for a service.
What’s your cancellation and rescheduling policy?
Life happens. There could be a change in your plans, a family member suddenly fell sick, work is taking longer than it should, or unexpected travel plans. You need a cleaning company that understands this.
Cleaning services have different policies. Some might need a 24-hour notice, some may charge a cancellation fee, and others might be more flexible. Whatever it is, ensure you get clarity before opting for a service.
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